Effective Date: 1 July 2014

Thank you for visiting the Expat International’s Relocation and/or Immigration websites.  Protecting our client’s privacy is our clear priority and this Privacy Policy applies to all personal information used in our online and offline transactions; how we may use that information and with whom we share it.  Expat’s Privacy Policy also outlines the measures we take to protect the security of the information.

Information We Collect And How We Use It

Personal Information We Collect About You

For the purposes of providing immigration consulting and global mobility services, Expat may collect certain personal information about you and, if required, your family members and employer.

Website Contact

If you email us through the “Contact Us” link on this site, you may choose to provide personal information such as your name, company, email address and telephone number. Expat uses this information to respond to you in relation to your questions and comments.

Client Services

Expat may collect and process personal information such as your name, address, telephone number, date of birth, marital status, passport number, employment history, educational background, employee number, job title and function, and expatriate status.

Personal information is collated from a number of sources, such as your response to online questionnaires, and forms you complete. In addition, we may request personal information from third-party sources, such as former employers, educational institutions you attended and your current or prospective employer.

We use this information to provide immigration consulting and relocation services, such as: (1) analysing, completing and processing immigration, visa and related applications and submissions to relevant government agencies; (2) assisting with relocation and other expatriate issues; and (3) providing access to online case-management tools, where applicable.

Sensitive Personal Data

Information that falls under the category of “sensitive” includes, but is not limited to: race or ethnic origin, political opinions, gender orientation, physical or mental health or conditions, and data relating to offenses, and/or criminal convictions.

Expat collects sensitive information (as described above) for limited purposes such as, satisfying immigration regulations in relation to health and character for visas or work permits (in Australia or abroad).

Information We Collect by Automated Means

Statistical information such as how many users visit our website and the pages accessed may be collected by automated means.  We use this information to tailor our website and create a more meaningful experience for our visitors.  Information of this nature is collected through “cookies” and IP addresses.

Cookies

Expat uses “cookies” on this website. Cookies are bits of text that are placed on your computer’s hard drive when you visit certain websites.   Cookies allow a website to store information on a user’s machine and retrieve it later.  Cookies provide useful information about whether a person has visited our website before or if you are a new visitor, and help to identify site features which have the greatest interest.

You have the ability to stop accepting new cookies, be notified when you receive a new cookie, and disable existing cookies. Please note, however, blocking cookies might prevent some pages from displaying correctly, or you might get a message from a website letting you know that you need to allow cookies to view that site.

Log Files, Usage Data and IP Addresses

Log files are web server files created each time you visit a website. The log records events which happen while the computer’s operating system or other software runs and contains information such as domain name or IP address, URL, Http response code, or the date and duration of your visit.

IP stands for Internet Protocol.  Internet Protocol is a set of rules that governs internet activity and facilitates a variety of actions on the World Wide Web. An IP address allows the location of digital devices that are connected to the Internet to be pinpointed and differentiated from other devices.  When you visit our website, our servers log your IP address.

Information sourced from automated means helps in tailoring our website content and understanding where our visitors are coming from.  In addition, log files help detect disruptions that may interfere with the provision of our website.

Information We Share

Expat does not disclose personal information, except as previously described.  In our capacity as your immigration advisor and global mobility provider, Expat may disclose personal information only as required, to government agencies, employers and related entities. We occasionally hire other companies to provide limited services on our behalf, such as translating documents, connecting utilities, liaison with rental agencies and other necessary entities.  Such service providers will be permitted to obtain only the information they deem necessary to deliver the service.  They are required to maintain confidentiality of the information and are prohibited from using it for any other purpose than for delivering the service to, or on behalf of Expat in accordance with our instructions and policies.

Expat may access or disclose information about you, including the content of your communications, in order to A) comply with the law or respond to lawful requests or legal process; B) to law enforcement authorities or government officials; C) to prevent physical harm or financial loss in conjunction with an investigation of suspected or actual illegal activity; or D) to protect the vital interests of any person.  We may also disclose personal information as part of a corporate transaction such as a merger or sale of assets.

How We Protect Personal Information

Expat is committed to protecting the security of your personal information. We educate our employees and third party providers to ensure compliance with appropriate standards of conduct in relation to the protection of personal information.  Our third party providers and associates are selected based on their like-minded approach to privacy protection and are prohibited from using your information other than in connection with the services we have engaged them to provide.

We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information we collect on computer systems with limited access, which are located off-site in secure and controlled facilities. Expat continually reviews and enhances its security systems, as necessary.

Website May Be Linked To Other Websites

Although Expat may create links to third party websites, the company is not responsible for the content or privacy practices employed by websites that are linked from our website.

Your control and rights

Expat provides you with the ability to exercise certain controls and choices regarding our collection, use and sharing of your information. In accordance with local laws, you may request access to the personal information we hold about you, and where appropriate review and correct inaccuracies.  We will also request third parties with whom we have shared the information to do the same.

Where the purpose of Expat’s information collection falls outside of our stated policy, you may choose to opt-out of personal information about you being processed for the new purpose.

Updates To Our Online Privacy Notice

Expat may change this privacy policy periodically to accommodate new technologies, industry practices, regulatory requirements or for other purposes. We will post a notice on our website to advise of any significant changes to this Privacy Notice and indicate in the notice when it was most recently updated.

How To Contact Us

If you have any questions or comments about Expat’s Privacy policy, please contact us by email at info@expat.com.au. You also may write to us at:

Expat International Pty Ltd

GPO Box 1697

Melbourne VIC Australia 3001